Project Manager (Cloud Operations)

Key Responsibilities

Cloud Operations Delivery

•     Manage the delivery of operational projects and initiatives across the AWS cloud environment.

•     Plan and track operational activities such as platform upgrades, patching cycles, EKS/OS version upgrades, AMI refreshes, certificate renewals, and end-of-life remediation.

•     Coordinate day-to-day priorities across cloud operations, DevOps, platform, and security teams.

•     Ensure operational work is delivered on schedule with minimal disruption to production services.

Agile, Scrum, and Kanban for Operations

•     Run operations delivery using Agile practices, with Scrum for planned operational work and Kanban for continuous and BAU work streams.

•     Facilitate sprint planning, stand-ups, reviews, and retrospectives for operations teams.

•     Manage the operations backlog, balancing planned improvements, technical debt, and BAU requests.

•     Track delivery using metrics such as throughput, cycle time, and backlog health.

Service Management and Operational Governance

•     Align operations with ITIL processes covering incident, problem, change, and release management.

•     Coordinate change windows, maintenance activities, and CAB submissions.

•     Track SLAs, KPIs, and operational health metrics, and drive actions on recurring issues.

•     Support major incident coordination and follow through on post-incident action items.

Operational Resilience and Compliance

•     Plan and coordinate DR drills, backup restore tests, and business continuity exercises.

•     Track remediation of audit findings, security vulnerabilities, and compliance gaps

•     Ensure operational documentation such as runbooks and SOPs is maintained and current.

Continuous Improvement and Cost Optimization

•     Drive operational improvement initiatives such as automation of manual tasks, monitoring enhancements, and toil reduction.

•     Coordinate cloud cost optimization activities including rightsizing, Savings Plans reviews, and cleanup of unused resources.

Reporting and Vendor Coordination

•     Provide regular operational status reports, dashboards, and service reviews.

•     Coordinate with AWS, managed service providers, and third-party vendors on operational deliverables.

Technical Skills Required

•     12–15 years in IT, with at least 6 years managing cloud or infrastructure operations delivery.

•     Strong experience running operations teams using Agile, Scrum, and Kanban.

•     Solid understanding of ITIL service management processes.

•     High-level understanding of AWS services and cloud operations (compute, networking, storage, monitoring, backup, security).

•     Familiarity with DevOps, Infrastructure as Code, and container platforms at a conceptual level.

•     Experience coordinating DR testing, patching, and upgrade programs in production environments.

•     Proficiency in Jira, Confluence, and ServiceNow.

Good to Have

•     Certified Scrum Master (CSM), PMI-ACP, or SAFe certification.

•     ITIL v4 Foundation or higher.

•     AWS Certified Cloud Practitioner or SysOps Administrator – Associate.

Experience in government environments in Singapore.

Cloud Operations Delivery

•     Manage the delivery of operational projects and initiatives across the AWS cloud environment.

•     Plan and track operational activities such as platform upgrades, patching cycles, EKS/OS version upgrades, AMI refreshes, certificate renewals, and end-of-life remediation.

•     Coordinate day-to-day priorities across cloud operations, DevOps, platform, and security teams.

•     Ensure operational work is delivered on schedule with minimal disruption to production services.

Agile, Scrum, and Kanban for Operations

•     Run operations delivery using Agile practices, with Scrum for planned operational work and Kanban for continuous and BAU work streams.

•     Facilitate sprint planning, stand-ups, reviews, and retrospectives for operations teams.

•     Manage the operations backlog, balancing planned improvements, technical debt, and BAU requests.

•     Track delivery using metrics such as throughput, cycle time, and backlog health.

Service Management and Operational Governance

•     Align operations with ITIL processes covering incident, problem, change, and release management.

•     Coordinate change windows, maintenance activities, and CAB submissions.

•     Track SLAs, KPIs, and operational health metrics, and drive actions on recurring issues.

•     Support major incident coordination and follow through on post-incident action items.

Operational Resilience and Compliance

•     Plan and coordinate DR drills, backup restore tests, and business continuity exercises.

•     Track remediation of audit findings, security vulnerabilities, and compliance gaps

•     Ensure operational documentation such as runbooks and SOPs is maintained and current.

Continuous Improvement and Cost Optimization

•     Drive operational improvement initiatives such as automation of manual tasks, monitoring enhancements, and toil reduction.

•     Coordinate cloud cost optimization activities including rightsizing, Savings Plans reviews, and cleanup of unused resources.

Reporting and Vendor Coordination

•     Provide regular operational status reports, dashboards, and service reviews.

•     Coordinate with AWS, managed service providers, and third-party vendors on operational deliverables.

Technical Skills Required

•     12–15 years in IT, with at least 6 years managing cloud or infrastructure operations delivery.

•     Strong experience running operations teams using Agile, Scrum, and Kanban.

•     Solid understanding of ITIL service management processes.

•     High-level understanding of AWS services and cloud operations (compute, networking, storage, monitoring, backup, security).

•     Familiarity with DevOps, Infrastructure as Code, and container platforms at a conceptual level.

•     Experience coordinating DR testing, patching, and upgrade programs in production environments.

•     Proficiency in Jira, Confluence, and ServiceNow.

Good to Have

•     Certified Scrum Master (CSM), PMI-ACP, or SAFe certification.

•     ITIL v4 Foundation or higher.

•     AWS Certified Cloud Practitioner or SysOps Administrator – Associate.

Experience in government environments in Singapore.