Job Description

About the Role

Our client is a Singapore-based public-sector organisation responsible for delivering critical digital infrastructure and connectivity services across government systems. They are seeking a technically grounded and proactive

Project Manager

to oversee the day-to-day operations, maintenance, and support of an enterprise

API Gateway platform

hosted on a secure government commercial cloud environment. This role plays a central part in ensuring the platform's availability, reliability, security, and performance - underpinning API connectivity and integration across a wide ecosystem of government applications. If you are someone who takes ownership of operational issues and thrives in a structured yet dynamic environment, this is a meaningful role with real impact on national digital infrastructure.

Key Responsibilities

Lead day-to-day operations of the API Gateway platform, monitoring system health, API traffic, performance indicators, and alerts to proactively identify and address potential issues
Own incident coordination end-to-end - from initial technical assessment and troubleshooting through to root cause analysis, resolution, and post-incident review - ensuring closure within agreed service levels
Manage and oversee external maintenance vendors, reviewing their technical findings and recommendations, tracking deliverables against service-level agreements (SLAs), and escalating unresolved issues where necessary
Coordinate all scheduled maintenance activities including platform upgrades, security patches, and configuration changes, ensuring changes are properly assessed, tested, approved, and documented prior to implementation
Investigate API-related issues including HTTP errors, authentication failures, network connectivity problems, and performance degradation by analysing application logs, monitoring dashboards, and diagnostic data
Support API onboarding, access provisioning, integration testing, and configuration changes in collaboration with application owners, infrastructure teams, and cloud service providers
Ensure the platform is operated in compliance with applicable government ICT security policies coordinate vulnerability assessments, penetration testing, certificate renewals, and remediation activities
Prepare periodic operational reports on platform availability, incident trends, service performance, and vendor deliverables, and recommend improvements to monitoring, processes, and documentation

Requirements

Diploma or Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline certifications in IT service management, cloud computing, networking, or cybersecurity are advantageous (is a bonus)
At least 5 years of hands-on experience in IT operations or enterprise systems support, including vendor or outsourced maintenance management candidates with up to 8 years of experience are welcome to apply
Demonstrated experience in incident management, technical troubleshooting, and coordinating system maintenance across multi-vendor environments experience with enterprise middleware, integration platforms, or API Gateway technologies (is a bonus)
Working knowledge of HTTP/HTTPS, REST APIs, JSON, SSL/TLS, and common API authentication mechanisms, with familiarity in networking concepts such as DNS, firewalls, load balancers, and proxies
Ability to interpret application logs, system alerts, and monitoring outputs to support incident investigation basic familiarity with Linux and/or Windows server environments and cloud-hosted infrastructure
Experience working within a Singapore public sector or government ICT environment (is a bonus)