Summary:
Lead the development and implementation of IT service governance and compliance frameworks. Ensure operational stability, regulatory compliance (ISO 27001, ISO 9001, ITIL), and drive continuous improvement in service delivery.
Key Responsibilities:
- Develop and maintain IT governance and compliance frameworks.
- Ensure adherence to international and local standards.
- Oversee audits, risk management, and remediation plans.
- Define and enforce policies and controls for IT service delivery.
- Engage stakeholders (clients, regulators, internal teams) for transparency and accountability.
- Promote a culture of compliance and operational excellence.
- Monitor and report on governance metrics.
Leadership & Collaboration:
- Guide project management teams in governance and reporting.
- Build partnerships with business leaders and vendors.
- Provide governance insights and compliance updates to senior management.
- Stay updated on regulatory and industry best practices.
Qualifications:
- Bachelor's in IT or related field advanced certifications (PMP, PRINCE2, COBIT, ITIL, ISO Lead Auditor) preferred.
- 10+ years in IT service delivery/governance, 5+ years in leadership.
- Experience in public sector/government compliance.
- Knowledge of cloud, network, Linux, Wintel, VMware environments.
Key Competencies:
- Strong leadership and stakeholder management.
- Decisive, analytical, and problem-solving skills.
- Excellent communication and team motivation.
