Project Coordinator

The Project Coordinator (PC) serves as the strategic partner to Consultant(s) by driving all aspects of an engagement forward, with a key focus on completing high-quality search and advisory work. In essence, the PC plays a critical role as the glue that connects and coordinates the activities of the internal team while balancing the needs and expectations of clients and candidates.

The PC is deeply involved in all aspects of assignments and projects. Based on the strategic goals and timeline for each project, the PC will prioritize, adapt, manage and seamlessly execute all related processes and communications.

The PC is often the firm's first point of contact with clients and candidate, representing both the RRA brand and that of the Consultant's, who the PC will represent they are not immediately available. In our fast-paced environment, the PC must also be able to quickly pivot, proactively adjust and problem solve in real-time.

Responsibilities for the role include, but are not limited to:

Project Management

Oversee the process for each assignment and keep every step of the process on track

Proactively manage the team's efforts to ensure they are moving the assignment/project forward

Inform the team of any critical updates related to client expectations or candidate pipeline adjust the project plan accordingly and conduct triage (if needed)

Schedule all business-related meetings, calls and interviews

Project Communication & Documentation

Manage and own (where appropriate) communication with clients and candidates

Create, edit and format all client-facing documents (e.g. status memos, job specifications, business development proposals, etc.) to ensure all information is accurate and meets the client and Consultant expectations

Relationship Building & Management

Maintain excellent relationships with firm members, clients, prospects, and candidates to achieve highest levels of customer service

Serve as the external liaison between the Consultant(s) and their clients and their extended team (e.g. Executive Assistants, Hiring Manager, Human Resources).

Serve as the internal liaison with all RRA team members including Researchers, Knowledge, Office Coordinators and Shared Services.

In partnership with Office Coordinators, host clients and candidates in the local office and act as their point of contact to create a seamless experience.

Managing Information, Data & Financials

Manage the financial aspects of the billing process, including expense report processing, client invoicing and tracking receivables

Update and maintain the integrity of the RRA confidential and proprietary database, involving data entry activity

Partner with shared services, where required, on data entry and financial elements of the role

Business Development

Support Consultant in their business development activities including planning, content creation, and tracking of outcomes

Actively identify, develop and support Consultant's business development plan