Programme & Operations Support Officer

What You'll Do

Application Processing & Evaluation

• Review and assess applications to ensure completeness and alignment with eligibility criteria

• Follow up with relevant parties to clarify information or request additional details where necessary

• Maintain accurate and up-to-date records of application status, decisions, and documentation

Administrative & Process Support

• Manage application workflows, including data entry, tracking, and document management

• Support the preparation of reports, summaries, and basic analysis on application trends and outcomes

• Assist in improving processes to enhance efficiency and consistency in application handling

Stakeholder Communication & Engagement

• Respond to applicant enquiries and provide clear guidance on submission requirements and timelines

• Liaise with internal teams and external stakeholders to facilitate the evaluation process

• Support the coordination of briefings, workshops, or information sessions for applicants

• Provide guidance to applicants to help them better understand scheme requirements

• Assist in developing supporting materials such as application guides and FAQs

Evaluation & Feedback

• Identify common issues or trends in applications and support reporting efforts

• Provide input to improve guidelines, communication materials, and applicant experience

Process Improvement

• Work with internal teams to streamline workflows and enhance operational efficiency

• Contribute ideas to improve stakeholder engagement and overall application processes

Who We're Looking For

• Bachelor's degree in Community Engagement, Arts Management, Communications, or a related discipline, or equivalent practical experience

• Demonstrated experience in community engagement, partnership management, outreach, or programme coordination

• Strong organisational and coordination skills, with the ability to manage multiple stakeholders and priorities

• Good written and verbal communication skills, with the ability to engage a range of audiences effectively

• Proficiency in Microsoft Office applications and familiarity with digital engagement tools

• Understanding of community organisations and public engagement initiatives is an advantage

• Experience in planning and coordinating events, programmes, or group activities is preferred

Working Details

• Working Hours:

  • Mondays to Thursdays : 8.30am - 6.00pm

  • Fridays : 8.30am - 5.30pm

We regret that only shortlisted candidates will be notified. Thank you for your interest.

EA Personnel Name: Shandiya Subramaniam

EA Personnel No: R25129925

EA License No: 11C3955

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