Alpha Development is an international financial services training firm, headquartered in the UK and backed by , the UK's most active and dynamic investor of equity capital in growing companies.
Our clients are the world's leading investment banks, insurance firms, sovereign wealth funds, private banks and asset managers. We offer global coverage through our teams based in London, Singapore, UAE and USA as well as an industry-leading network of Associate Faculty across our centres of operation including the US, Middle East, India, Hong Kong, and mainland China.
Purpose and Accountabilities
The Team Lead is responsible for the leadership of a regional team and portfolio. Integral to building the company culture, they will be responsible for delivering successful projects and will be accountable for a large portfolio of clients and programme delivery. They will use their people-management skills to support clients and programmes globally and get work done by engaging and developing their team members. The role will require an experienced manager of people, projects and training programmes.
Key Responsibilities
Team Leader: effective people management and leadership of team consisting of Programme Managers.
- Leadership and Performance Management
- Empower employees to develop new skills and be more productive.
- Inspire team members encourage creativity, delegation, decision making and risk-taking.
- Be a champion for change.
- Ensures a safe, secure, and legal work environment. Advocate for wellness and wellbeing.
- Support department and company objectives by managing staff planning and evaluating activities.
- Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
- Manage the day-to-day work of the regions.
- Monitor and evaluate team and individual performance.
- Accomplish results by communicating job expectations planning, monitoring, and evaluating.
Resourcing, Recruitment, Training and Onboarding
- Consider global coverage and resourcing solutions. Covering new regions, future recruitment needs as well as possible cost-saving solutions.
- Hiring manager for new team members. Orientate new starters.
- Champion individual development and career progression.
- Promote and foster a culture of teamwork and learning.
Project Management: effective project management of departmental and Alpha projects.
- Lead a project - manage to time, budget and quality following internal process.
- Promote quarterly goals and actively input to help team succeed.
- Subject Matter Expert in project management, programme delivery, participant experience, customer service, training delivery, process, and/or internal systems.
Client Success and Satisfaction: Accountable for driving exceptional customer satisfaction and experience across the region and team. Accountable for large portfolio of clients and programme delivery.
- Establishing customer service policies and procedures.
- Proactively develop client relationships, anticipate, and provide solutions to client needs.
- Relationship and Stakeholder Management: plan and liaise continually to ensure requirements are being met.
- Support direct reports with issues, concerns throughout. Support wider team.
- Deliver outstanding customer service throughout the programme lifecycle.
o Adhere to service levels agreements.
o Report on programme success criteria.
o Analyse customer data to improve customer experience.
- Work in partnership with colleagues across Alpha to improve connectivity, deliver exceptional standards and quality of service across all interactions with clients or other professionals.
Key technical skills, experience, knowledge and qualifications
- Minimum 5 years within management or leadership role.
- Flexibility in management style and experienced in coaching individuals to allow them to be productive to maintain a high performing team.
- Project Management - including leading multiple projects simultaneously. Project management qualification desirable.
- Experience and knowledge of the IBF accreditation process desirable.
- Experience in Performance management methods and cycles.
- Problem solving and conflict resolution. Can carry out difficult conversations and give/receive feedback.
- Proven ability to identify and meet client needs through a range of products and services.
- Knowledge of the training and financial services industry.
- Digitally savvy able and keen to learn new systems.
Key personal skills and abilities
- Highly effective communication skills: Excellent written / oral / presentation / good influence and negotiation skills. Effective, active listening.
- Handles pressure - patient and an ability to stay calm in demanding and stressful situations.
- Accountability - success and failures.
- Emotional Intelligence and Empathetic.
- Strong presentation and representation skills for wideraudience interactions
- Competence to build and sustain relationships: internally and externally.
- Curious and has a growth mindset.
- Capability for delegation, problem solving, decision making, sound judgment, assertiveness, and ability to adapt to diverse situations.
Alpha Values
Candidates will need to demonstrate that they will uphold Alpha's values and will inspire others to do so.
- Professional
- Accountable
- Team Focused
- Innovative
- Open and Honest
