Job Description

At AKG, we believe potential exists everywhere. In people, organisations and communities. Our mission is to unlock and support that potential so individuals and communities can thrive.

For over 30 years, we have partnered with governments, employers and community organisations to create meaningful opportunities through employment, learning, health and community services. Guided by our belief in people and their ability to grow, we deliver high-quality, human-centred solutions that drive both social value and economic impact.

Today, we have more than 2,500 specialists helping individuals prepare for work, supporting business growth, and building pathways for underserved communities.

We are looking to hire a Programme Executive/Senior/ ATL who will play an integral role in ensuring seamless service delivery and customer satisfaction for our Administration Services project with one of our main clients. The team will primarily be responsible for handling customer enquiries, maintaining records, providing admin and logistics support, and incident reporting and management

Those with leadership experience may be considered for an Assistant Team Lead position.

Primary Duties:

Assess and complete applications for Healthier Choice Symbol (HCS), Healthier Dining Programme (HDP) and Healthier Ingredients Development Scheme (HIDS) in a timely and accurate manner
Provide guidance and technical advice to companies regarding programme guidelines, nutrient labelling / testing, recommendations for food item endorsements, application requirements (e.g. formula change) and filing in accordance with relevant guides and regulations
Conduct face-to-face and online meetings with client companies, and handle and document all telephone, email and online enquiries on programme / grant processing matters
Liaise and manage communications with client companies, main client and external partners
Organise, maintain and update multiple databases / records and maintain the highest level of data accuracy and completeness
Consolidate and extract relevant data for timely updates and monthly reporting
Ensure timely incident reporting and management including follow-up actions according to the Incident Management Framework
Schedule and perform on-site audits and collate audit forms for submission
Consolidate client feedback and escalate any complaints to Programme Manager
Provide ad hoc project-related support (e.g. support User Acceptance Testing, on-site activations, events support, etc.) and attend onboarding / refresher training as required
Adhere to AKG Singapore, Project and Singapore Government guidelines, policies and procedures
Maintain strict confidentiality of client information in accordance to PDPA requirements

Skills and Knowledge Requirements:

Minimum Diploma in Food Science and Nutrition, Food Science and Technology or Nutrition and/or Dietetics (candidates who have also completed the WSQ Food Labelling Good Practices course will be preferred)
Minimum of 2 years relevant experience in a client-facing, operational role (experience in advising company clients / grant processing will be advantageous)
Adhere to all company values and represent our business and main client in a professional manner at all times
Highly organised with strong time management and attention to detail
Excellent verbal / written communication and interpersonal skills
Strong stakeholder engagement / management skill
Proactive and a strong team player
IT-savvy with the ability to pick up new systems / software
Ability to perform with minimal supervision under a fast-paced, operational work environment