Programme Development & Quality Assurance Manager

Key Responsibilities

1. Programme Design & Development

. Design and develop comprehensive WSQ and non-WSQ courseware, encompassing learner guides, facilitator manuals, and assessment plans, strictly mapped to SSG's Technical Skills and Competencies (TSCs).

. Employ Adult Learning Principles to create engaging, empathetic, and highly effective blended learning experiences.

. Conduct regular curriculum reviews and spearhead updates to ensure content remains highly relevant to industry demands and client capabilities.

2. Quality Management & Compliance

. Oversee the end-to-end quality assurance processes for all WSQ and non-WSQ programmes, ensuring absolute compliance with SSG's stringent guidelines and audit requirements.

. Formulate and implement Standard Operating Procedures (SOPs) aligned with the Training Provider Quality Assessment (TPQA) framework.

. Manage the Continuous Improvement Review (CIR) process, maintaining meticulous documentation and evidence for external audits.

. Conduct routine internal audits on training delivery and assessment protocols, providing constructive, actionable feedback to adult educators and assessors.

3. Data-Driven Evaluation & Strategy

. Leverage quantitative and qualitative industry & learner data to formulate actionable recommendations for curriculum enhancement and pedagogical shifts.

. Partner proactively with clients and internal stakeholders to understand their core Why, ensuring training outcomes directly resolve their operational and strategic challenges.

4. Scenario Planning & Risk Mitigation

. Monitor shifts in the national training landscape, particularly SSG policy changes or funding adjustments, and develop scenario plans to adapt the organisation's course offerings proactively.

. Anticipate potential friction points in the learner journey or assessment lifecycle, deploying preventative measures to maintain high pass rates and exceptional learner experiences.

Requirements & Qualifications

. Essential Certification: Full Advanced Certificate in Learning and Performance (ACLP) or Advanced Certificate in Training and Assessment (ACTA). A Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP) is highly advantageous.

. Experience: Minimum of 2-3 years of proven experience in WSQ curriculum development, instructional design, and quality assurance within a Singapore Approved Training Organisation (ATO).

. Technical Knowledge: Deep understanding of the Skills Framework (SFw), TP Gateway, and current SSG policies regarding funding and compliance.

. Attributes: Highly analytical with a data-driven mindset, detail-oriented, and equipped with excellent stakeholder management skills. Must possess the ability to communicate complex regulatory frameworks clearly and concisely.

. Industry Knowledge: Experience in built environment or sustainability is an advantage.