Job Description
Purpose of the Role
The Programme Coordinator supports the day-to-day operations, coordination, and delivery of centre-based and off-site programmes for persons with physical disabilities (PWDs). The role ensures that programmes are implemented safely, on schedule, and in accordance with care standards.
Working closely with the Programme Executive, Healthcare Assistants (HCAs), volunteers, and external service providers, the Programme Coordinator manages operational logistics, client arrangements, documentation, and communications to support effective service delivery and programme outcomes.
Responsibilities:
1. Programme Coordination and Facilitation
- Execute daily centre-based programmes, festive activities, and monthly outings, including site recces, activity setup, facilitation, and tear-down.
- Coordinate daily operational logistics such as programme schedules, materials and equipment setup, client-care assignments, seating arrangements, and manpower deployment.
- Liaise with service providers to confirm programme schedules, cycles, transport, and logistical requirements.
- Manage client registration, attendance taking, transport coordination, and issuance of programme reminders.
- Prepare, update, and disseminate monthly programme calendars and operational schedules.
- Work closely with HCAs to ensure programmes start on time, adhere to safety protocols, and run smoothly.
- Communicate operational updates, changes, or cancellations promptly to all relevant stakeholders.
2. Client Engagement and Support
- Act as the primary operational point of contact for programme- and client-related matters within the centre.
- Support client participation during programmes and encourage independence in activities of daily living (ADLs).
- Monitor clients behaviour and wellbeing during programmes and escalate healthcare- or safety-related concerns to the care team in a timely manner.
- Provide on-the-ground guidance to HCAs and volunteers during programme delivery.
- Provide operational support and stand in for HCAs when required to ensure service continuity.
3. Administration, Documentation, and Evaluation
- Maintain accurate operational records, including programme logs, client and volunteer attendance, and incident or observation reports.
- Support data collection and reporting for programme monitoring, evaluation, and continuous improvement.
- Manage petty cash for programme activities and ensure proper documentation and accountability.
- Carry out procurement, inventory tracking, and storage of programme materials and equipment.
- Update clients Individualised Care Plans (ICPs) and related documentation according to established timelines.
Requirements:
- Diploma in Social Work, Psychology, Education (Special Needs/Disabilities), Community Care, or a related discipline.
- Experience in programme operations, coordination, or service delivery, preferably in healthcare, social service, or disability-related settings.
- Strong organisational and execution skills, with the ability to manage multiple operational tasks.
- Proficient in Microsoft Office applications.
- Clear communicator, team-oriented, and able to work effectively in a fast-paced operational environment.
