Programme Assistant

Job Description

• Responsible for planning, managing, and operating the Gym Tonic facility and requires a blend of hands-on client care, staff supervision, and facility upkeep.

• Provide end-to-end coordination of the client journey, including registration, assessments, exercise session support, progress monitoring, follow-up scheduling, and discharge planning.

• Collaborate with the Physiotherapist, Active Ageing Centres (AAC), Activa SG, and the Lien Foundation and support the delivery of safe, personalised, and outcome-driven exercise programmes for seniors and community users.

• Oversee client registration, safety briefings, and the onboarding of new users. Manage client admissions, including scheduling pre-assessments and maintaining the Master List.

• Implement tailored exercise programs based on Gym Tonic protocols for clients, setting clear goals and preparing pre-assessment reports.

• Coordinate follow-up schedules and provide hands-on guidance during exercise sessions to ensure safe, effective, and continuous client care.

• Evaluate client progress through post-assessments, generate final reports, issue completion certificates, and ensure a smooth transition by referring clients to suitable post-program destinations.

• Manage client feedback, handle service recovery, and escalate critical incidents to management.

• Track attendance, utilization rates, and program performance prepare monthly and quarterly reports. Complete all session tracking and documentation.

• Monitor and maintain the condition of gym equipment daily coordinate annual preventive maintenance and calibration with external vendors.

• Organize daily gym set-up, conduct monthly stock monitoring and replenishment of the inventory of consumables (e.g., towels, disinfectant wipes, and paper towels) as required.

• Ensure strict adherence to Workplace Safety and Health (WSH) regulations and data protection guidelines.

Job Requirements

• Higher NITEC or Diploma in Sports Science, Exercise Physiology, or related discipline is preferred.

• At least 2 years of experience working in a fitness, wellness, or rehabilitation facility.

• Experience working with elderly or rehabilitation programs, such as Gym Tonic or Active Ageing, is a strong advantage.

• Valid CPR and AED certification is mandatory.

• Excellent communication and client service skills.

• Strong administrative and reporting capabilities using MS Office tools.

• Ability to work both independently and collaboratively in community care or fitness setting.