Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
Purpose Of The Role
The Program Specialist oversees the end-to-end management of assigned client programs within RDC. This role ensures timely and accurate processing of SAP transactions (e.g., inbound/outbound orders, material master data) and serves as the key liaison between internal teams and external stakeholders to meet client requirements within agreed timelines.
What You'll Do
Customer Management
- Proactively manage client orders and requirements to ensure timely fulfilment
- Coordinate closely with internal teams (Warehouse, Production, Quality)
- Build and maintain strong client relationships
Communication & Coordination
- Act as the main point of contact for internal and external stakeholders
- Communicate clearly and professionally, adapting style to achieve desired outcomes
Quality & Accuracy
- Ensure accuracy and completeness of transactions and processes
- Maintain a strong quality-focused mindset in daily operations
Compliance & Governance
- Adhere to company policies, SOPs, and ISO Standards
- Ensure all activities comply with RDC operational requirements
Administration & Reporting
- Conduct regular client performance reviews and track KPIs
- Prepare monthly reports and documentation
- Respond to stakeholders quesries promptly
- Maintain proper electronic records (e.g., POs)
- Provide backup support to team members when required
Must-Have
- Bachelor's degree in Logistics, Supply Chain, Operations Management, Engineering, or related field
- Minimum 3 years relevant experience in logistics, or supply chain operations
- At least 2 years of proven hands-on SAP experience
- Good communication and interpersonal skills
What We Offer
- We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
- We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
- As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
- Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
- Our Total Rewards program is designed to support your overall well-being in every aspect.
