We're seeking a highly analytical and motivated individual to join our ECommerce Merchandise Planning team. This role plays a key part in ensuring smooth day-to-day operations and executing merchandising strategies, while supporting the end-to-end operational workflow for CK.com across multiple markets. You will collaborate closely with cross-functional teams, including Warehouse, Logistics, Customer Service, Finance, IT, and Local Market teams, to uphold consistently high service standards.
Responsibilities:
- Oversee daily ECommerce operations to ensure smooth order processing, fulfilment, and delivery across all markets
- Manage product listings, including uploads, descriptions, and inventory accuracy on the website
- Coordinate with 3PL, Warehouse, and Logistics teams to ensure timely stock replenishment and order dispatch
- Monitor website performance and user experience, escalating technical issues to IT teams when necessary
- Collaborate with Customer Service teams to resolve order-related issues and enhance customer satisfaction
- Ensure accurate and timely updates of product availability across all platforms
- Support financial processes, including order reconciliation, refunds, and reporting, in partnership with the Finance team
- Maintain accurate stock levels across systems and investigate discrepancies, supporting stock cycle counts and recovery efforts
- Drive continuous improvement by participating in cross-functional projects focused on operational efficiency and workflow optimization
- Collaborate with internal stakeholders to enhance site performance, product visibility, and alignment with business priorities
- Perform administrative tasks and conduct routine audit checks to maintain operational accuracy and excellence
- Take ownership of ad-hoc assignments that support broader team and business objectives
Requirements:
- Diploma or Degree in Business, Supply Chain, ECommerce, or a related field
- 2-3 years of experience in ECommerce or operations; background in retail, logistics, or warehouse operations is an advantage
- Strong understanding of order fulfilment processes and ECommerce operations
- Familiarity with SAP OMS/WMS systems; experience with Salesforce is a plus
- Proficient in Microsoft Excel (e.g., VLOOKUP, Pivot Tables) and comfortable working with data analysis tools
- Analytical and detail-oriented with strong problem-solving abilities
- Strong organizational skills with the ability to multitask and manage deadlines in a fast-paced environment
- Good communication skills with the ability to coordinate effectively across teams
- Proactive, responsible, and demonstrates strong ownership of tasks
- Customer-centric mindset with a strong sense of urgency
- Team player with a positive attitude and willingness to learn
- Interest in fashion and a passion for the retail or ECommerce industry
