Program Manager, Supplier Relationship Management

Key Responsibilities

1. Supplier Performance Platform Integration (40%)

• Serve as the primary liaison between the SPM Business Analyst (metrics, KPIs, scorecards) and the digital platform/system teams implementing the external supplier performance solution.

• Translate business requirements into clear functional and technical specifications for system configuration, workflow design, data structures, and reporting/dashboard needs.

• Coordinate UAT cycles, data validation, defect resolution, and enhancement requests to ensure platform accuracy, consistency, and adoption.

• Partner with IT Procurement and platform providers to define the roadmap, review sprints, and support continuous improvement.

• Establish and maintain governance for metric definitions, data quality, version control, and platform operating processes.

2. Supplier Relationship Management Program Ownership (40%)

Design and operationalize Micron's global SRM framework:

• Benchmark leading SRM practices, maturity models, and engagement methodologies across relevant industries.

• Design a standardized SRM program for Micron's Strategic Suppliers, including segmentation, engagement models, relationship indicators, review cadences, and partnership frameworks.

• Develop relationship health metrics and supplier feedback mechanisms that complement quantitative SPM KPIs.

• Create SRM tools, templates, playbooks, and guidance to ensure global consistency and adoption.

• Partner with Strategic Sourcing, Category Managers, Business Units, and Sites to implement SRM best practices and embed them into day-to-day operations.

3. Supplier Performance Management & Governance Support (20%)

• Support the SPM lead and Annual Supplier Evaluation (ASE) Committee:

• Coordinate closely with ASE co-chair to ensure alignment across SRM, SPM, and broader Supplier Ecosystem initiatives.

• Provide performance insights and analysis for quarterly and annual supplier assessments.

• Support preparation of supplier performance narratives, ASC materials, and executive-level reporting.

• Ensure SPM outputs and SRM activities reinforce one another, creating a cohesive and comprehensive supplier engagement model.

Qualifications & Experience

Required

5+ years of experience in supplier relationship management, supplier performance management, strategic sourcing, procurement analytics, or related roles.

Expertise in supplier KPI frameworks, scorecards, segmentation, and governance models.

Experience partnering with IT or platform teams to deploy or enhance enterprise systems (e.g., SaaS, workflow, analytics tools).

Strong project management and organizational skills, with the ability to manage multiple stakeholders and global initiatives.

Excellent communication and facilitation skills, with the ability to translate technical concepts into business language.

Strong analytical skills and experience with data-driven decision-making, reporting, and visualization.

Preferred

Background in semiconductor, high-tech manufacturing, life sciences, or similarly complex global supply chains.

Experience designing or operationalizing SRM frameworks or supplier engagement models.

Familiarity with platforms such as Tableau, PowerBI, Ariba, Ivalua, or other procurement/performance systems.

Exposure to change management and continuous improvement methodologies.