Program Manager, Product Immersion & Testing

Responsibilities

Lead Product Immersion & Testing Initiatives: Manage, monitor, and recruit for product tests (alpha, beta, GA) and immersions, driving delivery of multiple projects as the main point of contact for Product, Sales, and Data Science.

Planning and Strategy: Define goals, identify clients, coordinate logistics, and compile key information into briefs for immersion and testing projects.

Cross-Functional Collaboration: Work extensively with Product Managers, Product Marketing, Data Science, Engineering, and User Research to scope immersion and test design/requirements, manage logistics, and surface insights to influence for product and business outcomes (product changes, roadmap impact).

Communication: Effectively communicate relevant insights and findings to cross-functional teams, influencing roadmap prioritization and developing solutions to fix problems at scale.

Process Improvement: Inform, influence, and execute new processes based on analysis and impact metrics to improve efficiency and quality of support.

Issue Resolution: Troubleshoot and problem-solve issues (bugs, feature requests, product confusions) during testing and immersions, utilizing escalation paths and updating stakeholders.

Minimum Qualifications

Proficiency in Thai or Vietnamese (spoken and written) is required

BA/BS degree

4+ years experience in program/project management, customer service, marketing, user/UX research, operations, or

product testing

4+ years experience managing, tracking, and measuring digital marketing campaigns

Experience initiating and driving projects to completion with minimal guidance

Experience building relationships with cross-functional teams, delivering impact through communication and influence

Experience implementing processes/programs to improve product or team performance

Confidence working independently and leading cross-functional teams

Understanding of product development, market research, and testing principles

Strategic thinking and problem-solving skills

Experience with internal project management tools and escalation paths