The hiring company is a Global Technology firm looking for Program Manager focused on Product Testing Features for the Advertising Products for the Thailand or Vietnam Advertisers.
THIS IS AN INITIAL CONTRACT UNTIL DEC 2026 SUBJECT TO EXTENSION BASED ON PERFORMANCE AND BUSINESS NEEDS
Responsibilities
- Lead Product Immersion & Testing Initiatives: Manage, monitor, and recruit for product tests (alpha, beta, GA) and immersions, driving delivery of multiple projects as the main point of contact for Product, Sales, and Data Science.
- Planning and Strategy: Define goals, identify clients, coordinate logistics, and compile key information into briefs for immersion and testing projects.
- Cross-Functional Collaboration: Work extensively with Product Managers, Product Marketing, Data Science, Engineering, and User Research to scope immersion and test design/requirements, manage logistics, and surface insights to influence for product and business outcomes (product changes, roadmap impact).
- Communication: Effectively communicate relevant insights and findings to cross-functional teams, influencing roadmap prioritization and developing solutions to fix problems at scale.
- Process Improvement: Inform, influence, and execute new processes based on analysis and impact metrics to improve efficiency and quality of support.
- Issue Resolution: Troubleshoot and problem-solve issues (bugs, feature requests, product confusions) during testing and immersions, utilizing escalation paths and updating stakeholders.
Minimum Qualifications
- Proficiency in Thai or Vietnamese (spoken and written) is required due to client base
- BA/BS degree
- 4+ years experience in program/project management, customer service, marketing, user/UX research, operations, or product testing
- 4+ years experience managing, tracking, and measuring digital marketing campaigns
- Experience initiating and driving projects to completion with minimal guidance
- Experience building relationships with cross-functional teams, delivering impact through communication and influence
- Experience implementing processes/programs to improve product or team performance
- Confidence working independently and leading cross-functional teams
- Understanding of product development, market research, and testing principles
- Strategic thinking and problem-solving skills
- Experience with internal project management tools and escalation paths
- Experience with A/B testing
- Comfortable dealing with high-pressure, fast-moving, and ambiguous problems
- Experience contributing at both strategic and operational levels
- Experience working with or in support of diverse communities
- Experience with ad platform interfaces
