Responsibilities
About the Team As a Program Manager in our Business Operations team, your primary responsibility will be to manage strategic programs, initiatives and internal review forums within Trust & Safety (T&S) Operations. You will push projects and operational changes forward, implement process changes, and define new ways of working. You will be coordinating between Trust & Safety leadership, Operations stakeholders, and cross functional teams across Bytedance to drive outcomes. Responsibilities
- Lead internal planning initiatives, including business and quarterly review sessions, and leadership strategy sessions.
- Lead global projects and programs within Trust and Safety Operations, working closely with cross-functional teams to drive implementation.
- Conduct data analysis and translate data insights into business recommendations.
- Prepare high quality business reports and deliver presentations tailored to technical and non-technical stakeholders.
- Drive process improvements to improve the business management of T&S Operations, such as automating dashboards and developing new tools.
- Influence and drive alignment across regions and business teams to execute our roadmap, fostering a collaborative approach.
- Build and maintain strong relationships with Trust & Safety Operations teams to gain a strong business understanding.
Qualifications
- Bachelor's degree, or equivalent, in Finance, Accounting, Statistics, Data Science, or equivalent practical experience.
- At least 5 years experience in program and/or project management, preferably for large-scale operations.
- Strong analytical skills and strategic thinking, and an ability to thrive in a dynamic environment.
- Experience managing large-scale, complex projects including change management execution.
Preferred Qualifications
- Excellent skills in verbal and written communication across both technical and non-technical audiences.
- Strong stakeholder management skills and able to influence without authority.
- Experience working in a matrix organization with the ability to manage stakeholders across functions, countries and levels of management.
- Ability to work independently and exercise maturity in handling sensitive data, with a preferred background in Trust and Safety.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
