Professional Services Engineer – Netskope / Zscaler

Job Description:

Role:Professional Services Engineer - Cloud & Network Security
Experience:5-8 years
Primary Skills:Netskope / Zscaler, Network Security, SSE/SASE, Zero Trust

Language: Mandarin and English
Location:Malaysia / Hybrid

Role Summary

We are looking for an experiencedProfessional Services Engineerwith strong expertise inNetwork Securityand hands-on experience withNetskope and/or Zscaler. The engineer will be responsible for solution design, implementation, migration, configuration and optimisation of cloud security solutions for enterprise customers.

The role requires strong networking fundamentals together with practical experience across secure web gateways, proxies, firewalls, VPNs, identity integration and data security.

Key Responsibilities

• Design, implement and configureNetskope and/or Zscaler security solutionsfor enterprise customers.
• Deliver customer implementations coveringSSE/SASE, Zero Trust, Secure Web Gateway and private application access.
• Support migrations from legacy proxy/VPN/security solutions to Netskope or Zscaler.
• Conduct requirement gathering, technical workshops and solution-design discussions with customer security and network teams.
• Configure and troubleshoot policies, traffic steering, authentication, access controls and security policies.
• Integrate solutions with enterprise technologies such asSSO, IdP, SIEM, MDM and firewalls.
• Troubleshoot complex network and security issues involving routing, DNS, proxies, SSL/TLS, VPN and application connectivity.
• Perform solution testing, validation and production readiness assessments.
• Develop implementation plans, low-level designs, configuration documentation, runbooks and knowledge-transfer materials.
• Work closely with customer architects, security teams, network teams and internal engineering/support teams.
• Provide post-implementation optimisation and technical guidance to improve the customer's overall security posture.

Mandatory Technical Skills

Netskope / Zscaler

• Strong hands-on implementation experience with at leastoneof the following:
  • Netskopecloud security/SSE platform
  • Zscaler ZIA / ZPA
• Experience configuring security policies, user access, traffic steering and authentication.
• Understanding ofSASE/SSE and Zero Trust architecture.

Network & Security

• Strong understanding ofTCP/IP, DNS, HTTP/HTTPS, routing and network architecture.
• Experience with:
  • Proxies / Secure Web Gateways
  • Next-Generation Firewalls
  • SSL/IPSec
  • VPN technologies
  • SSO / Identity integration
  • DLP
  • SIEM and security monitoring

These network-security competencies align closely with an internal Netskope role, which specifically calls for experience with proxies, next-generation firewalls, SSL/IPSec, VPNs, SSO, DLP, encryption gateways, SIEM, load balancing and strong network architecture knowledge.

Preferred Skills

• Hands-on experience acrossboth Netskope and Zscaler.
• Migration experience from traditional proxy/VPN platforms to cloud-based SSE/SASE solutions.
• Experience with enterprise identity providers and SSO.
• Knowledge of Cloud APIs and endpoint/MDM technologies.
• Basic scripting/automation knowledge usingPythonor similar languages. The internal Netskope profile also identifies scripting, Cloud APIs and MDM knowledge as relevant capabilities.
• Exposure to regulatory/security frameworks such as PCI, PII and SOX.
• Experience working with large enterprise customers.
• RelevantNetskope or Zscaler certificationswould be an advantage.

Professional Skills

• Strong customer-facing communication and presentation skills.
• Ability to independently lead technical workshops and implementation activities.
• Strong troubleshooting and analytical skills.
• Ability to translate customer security requirements into implementable technical solutions.
• Comfortable working with customer architects, security teams and senior technical stakeholders.
• Strong documentation and knowledge-transfer skills.