Production Support

Description

We are seeking an experienced Production Support professional to join our team in Southeast Asia. The ideal candidate will have extensive experience in managing and supporting production systems, ensuring their reliability and performance.

Responsibilities

• Monitor and maintain production systems to ensure high availability and performance.
• Troubleshoot and resolve production issues in a timely manner.
• Collaborate with development and operations teams to implement changes and improvements.
• Document incidents and problems, along with their resolutions.
• Provide on-call support for production systems as required.
• Assist in the deployment of new applications and features.

Skills and Qualifications

• 7-10 years of experience in production support or related field.
• Strong knowledge of operating systems (Linux/Unix/Windows) and networking concepts.
• Proficiency in SQL and experience with database management systems (e.g., Oracle, MySQL).
• Experience with monitoring tools and incident management systems.
• Familiarity with scripting languages (e.g., Python, Shell scripting) for automation.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills and ability to work collaboratively within a team.