We are looking for an experienced Application Production Services Specialist to join our production support team supporting Global Banking Applications. This is a critical role focused on incident resolution, root cause analysis, and ongoing operational stability of production systems.
This is a 12 months contract role with a potential to extend/convert based on individuals performance.
The ideal candidate will have a strong technical background in application support, a proactive approach to incident and problem management, and the ability to work closely with cross-functional teams including development, infrastructure, and business stakeholders.
Key Responsibilities
- Provide L2/L3 production support for business-critical banking applications.
- Identify, triage, and resolve production incidents in a timely manner.
- Conduct root cause analysis (RCA) and manage Problem Management lifecycle.
- Manage incident and problem tickets through the enterprise ITSM tool.
- Collaborate with development teams during application onboarding or major upgrades.
- Support internal and external audit requirements.
- Work closely with business and operations stakeholders to track KPIs and prioritize enhancements.
- Ensure timely communication of incident status to stakeholders and leadership.
- Assist in release/deployment support and environment readiness activities.
- Engage in capacity and performance management of supported applications.
- Suggest and implement improvements to reduce operational risk and enhance system stability.
- Provide off-hours support as part of an on-call rotation (including weekends and public holidays).
Required Skills & Experience
- Minimum 5 years of relevant IT experience in Production/Application Support or similar roles.
- Strong understanding of ITIL practices and experience with Incident/Problem/Change Management.
- Experience within Corporate Banking - Payments and Cash.
- Hands-on experience with:
Java/J2EE technologies: Core Java, JDBC, EJB, Java Web Services.
Middleware tools: IBM WebSphere MQ, Message Broker, JBoss, MuleSoft.
Server-side technologies: SOAP/RESTful services, XML/XSLT, MQ, Microservices.
Scripting and OS: Strong skills in Unix/Linux and Windows environments.
Database technologies: Oracle, DB2, PL/SQL - ability to write complex queries. - Experience with batch processes - event-driven and schedule-based.
- Familiarity with at least 2-3 monitoring/scheduling tools (e.g., Control-M, Autosys, AppDynamics, Splunk, etc.).
- Ability to handle real-time issue restoration and provide timely updates to stakeholders.
- Strong communication and stakeholder management skills - verbal and written (English).
- Experience in working with cross-functional teams across development, QA, infrastructure, and business.
- Ability to manage multiple tasks and prioritize under pressure.
Desired Skills
- Exposure to end-to-end production service management across:
Operational readiness
Release/deployment management
Capacity/availability planning
Production governance and service analytics - Experience in process improvement and implementation of production support best practices.
- Ability to assess vulnerabilities and maintain metrics to support service stability.
- Experience acting as a point of escalation for complex incidents and coordinating resolution.
- Comfortable working under defined procedures while applying analytical thinking for issue resolution.
Additional Information
- Candidates must be open to shift-based work, including weekends and public holidays, as part of a rotating schedule.
- Strong ownership mindset with a commitment to continuous improvement.
- This role involves on-call support responsibilities.
Argyll Scott Consulting Pte Ltd
