Your new company
An exciting new role at a top financial institute
Your new role
- Monitoring applications, batch jobs, and system alerts for Core Banking
- platforms
- Performing initial triage of incidents and service requests
- Support Core Banking modules (e.g., Accounts, Loans, Payments, Deposits)
- Log, categorize, and prioritize tickets
- Provide first-level resolution for known issues using SOPs and knowledge base
- Escalate unresolved issues to L2/L3 teams with proper documentation
- Communicate status updates to stakeholders and end-users
- Ensure adherence to SLAs and incident response timelines
- Maintain system documentation and update knowledge base articles
What you'll need to succeed
- 1-3 years of application support experience, preferably in Core Banking systems
- Strong functional knowledge of core banking modules (Accounts, Loans, Deposits, Payments)
- Handle escalated incidents and perform advanced troubleshooting and root cause analysis
- Analyze logs, batch failures, interfaces, and databases (SQL knowledge preferred)
- Coordinate with L2/L3 teams, vendors, and development for complex issues
- Provide workarounds, permanent fixes, and support production changes/releases
- Maintain and improve SOPs, runbooks, and knowledge base documentation
What you need to do now
If you're interested in this role, click apply now to forward an up-to-date copy of your CV, call or whatsapp Eric at Hays on +65 86789212 or email [Confidential Information] for a confidential discussion.
Referrals are welcome.
EA Reg Number: R26160884
EA License Number: 07C3924 | Company Registration No: 200609504D
