Production Support

Big Data Support Engineer

Skillset

- Up to 4 years of IT experience

- Proven analytical abilities with solid experience in a ProductionSupport setting.

- Strong SQL and Unix shell scripting

- Incident, problem, and service Outage management experience isPlus.

- Good Communication and Articulation Skills

- Familiarity with Teradata or Hadoop.

- Familiarity with job scheduling is a plus

Roles/Responsibilities

- Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

- Provide operational support and ensure SLI of Applications

- Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA

- Proactively Identify and Identify opportunities for preventive Maintenance
- Respond on time to the queries raised by various business units

- Provide Timely updates (Status, Progress, Issues, Resolutions) to Business Stakeholders

- Participate in Disaster Recovery and Business Continuity exercise