Production Support (L1 and L2)

RESPONSIBILITIES:

• To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance etc).
• To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
• Able to take ownership of high severity issues and follow through to closure.
• Answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.
• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• To be able to drive himself/herself to learn new things while dealing with daily production support
• To communicate effectively and work efficiently across different Business and support units