Production Support(Informatica)

Responsibilities

1. Platform Operations & Day 2 Support

. Provide Day 2 operational support for Informatica platforms, including Informatica PowerCenter, Intelligent Data Management Cloud (IDMC), Data Quality, and Master Data Management (MDM)

. Monitor platform health, availability, and performance of Informatica domain services, integration services, repository services, and associated infrastructure

. Perform routine operational checks and maintenance activities across Informatica nodes, domains, and connected systems

. Support platform upgrades, hotfixes, and patching (EBFs) in accordance with change management processes

2. User & Project Onboarding / Offboarding

. Execute user onboarding and offboarding activities across Informatica platforms (user accounts, groups, roles, privileges, folder-level permissions)

. Support project and environment onboarding, including setup of folders, repositories, connections, workflows, and deployment groups

. Ensure access provisioning follows least-privilege and security policies across Informatica domain, repository, and application tiers

. Maintain accurate access and entitlement records for all Informatica platform users and service accounts

3. Service Requests (SR) & Change Requests (CR)

. Handle Service Requests (SRs) such as access requests, connection configuration changes, workflow scheduling adjustments, and operational queries

. Support Change Requests (CRs) including platform configuration changes, workflow tuning, session/mapping performance optimisation, patching, and controlled enhancements

. Participate in impact assessments, implementation planning, and post-change validation for Informatica platform changes

. Ensure changes follow agreed ITSM, governance, and approval workflows

4. Platform Maintenance & Housekeeping

. Perform regular platform housekeeping activities (repository log management, session/workflow log cleanup, storage management, license usage checks, certificate renewals where applicable)

. Support backup and restore procedures for Informatica repositories, metadata, and platform configurations, and assist with DR readiness activities

. Maintain platform configuration documentation and operational runbooks for Informatica environments

. Assist in audits, compliance checks, and evidence collection when required, including data lineage and metadata reporting

5. Security, Compliance & Regulated Environments

. Operate within air-gapped, on-premises environments with strict security and operational controls

. Adhere to client security standards, SOPs, and access controls across Informatica domains, repositories, and connected data sources

. Work closely with infrastructure, security, database, and governance teams to resolve operational issues

. Ensure operational activities comply with client and regulatory requirements, including data handling and privacy obligations

6. Consulting & Stakeholder Collaboration

. Work as part of a multi-project consulting delivery team, supporting multiple Informatica platforms and clients

. Communicate clearly with project managers, data architects, ETL developers, and client operations teams

. Escalate risks, incidents, and operational concerns in a timely and structured manner

. Contribute to continuous improvement of operational processes and standards

Required Experience & Skills

Experience

. Minimum 2 years of relevant experience in platform administration, production support, or operations for Informatica data integration and/or data management platforms

Data Integration

Informatica PowerCenter (domains, repositories, integration services, workflows)

Cloud Integration

Informatica Intelligent Data Management Cloud (IDMC) / Cloud Data Integration

Data Quality

Informatica Data Quality (IDQ) - profiling, cleansing, standardisation

Master Data

Informatica MDM (Hub, SIF, entity management, match/merge)

Databases

Oracle, SQL Server, PostgreSQL, or other relational databases used as sources/targets

Infrastructure

Linux/Unix environments, scheduling tools (Autosys, Control-M), basic scripting