Production support (Informatica)
Important Information
Location: Singapore
Job mode: Contract
Job Summary:
This role focuses on Day 2 operations for Informatica data integration and data management platforms in a consulting environment. You will be responsible for ensuring Informatica platforms remain stable, secure, compliant, and well-run after go-live, supporting multiple client systems and projects, often in regulated, air-gapped on-premises environments.
Key Responsibilities:
- Provide Day 2 operational support for Informatica platforms, including Informatica PowerCenter, Intelligent Data Management Cloud (IDMC), Data Quality, and Master Data Management (MDM)
- Monitor platform health, availability, and performance of Informatica domain services, integration services, repository services, and associated infrastructure
- Perform routine operational checks and maintenance activities across Informatica nodes, domains, and connected systems
- Support platform upgrades, hotfixes, and patching (EBFs) in accordance with change management processes
- Execute user onboarding and offboarding activities across Informatica platforms (user accounts, groups, roles, privileges, folder-level permissions)
- Support project and environment onboarding, including setup of folders, repositories, connections, workflows, and deployment groups
- Ensure access provisioning follows least-privilege and security policies across Informatica domain, repository, and application tiers
- Maintain accurate access and entitlement records for all Informatica platform users and service accounts
Experience
- Minimum 2 years of relevant experience in platform administration, production support, or operations for Informatica data integration and/or data management platforms
Technical & Operational Skills
- Strong understanding of Informatica domain administration, user/group management, roles, privileges, and folder-level permissions
- Familiarity with ITSM processes (incident, service request, change management)
- Experience with patching (EBFs), upgrades, and controlled changes in production Informatica environments
- Ability to follow runbooks, SOPs, and operational checklists
- Basic troubleshooting skills across Informatica services, workflows, sessions, database connectivity, and integration layers
Singaporeans only
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
