Production Support Engineer

about the company.
A established global banking and financial services group with an extensive international operational network. The organization is recognized for its stable digital infrastructure, sustainable growth, and strong commitment to technology modernization across corporate and consumer banking channels.

about the job.
Step into a pivotal application support position driving the resilience, availability, and operational continuous improvement of core banking systems.

• Direct day-to-day application health, technical incident resolution, root-cause investigation, and capacity planning for critical platforms.
• Lead operational remediation activities and communicate system updates clearly to business unit leadership and technical teams.
• Develop automated scripts and workflows to streamline operational tasks and boost overall service performance.
• Coordinate core operational events including maintenance windows, system patching, and annual business continuity exercises.
• Collaborate across multi-tier support teams and external technology vendors to satisfy strict service level targets.

skills and experience required.

• Strong background in enterprise application support or system administration within mission-critical financial environments.
• Hands-on proficiency in Red Hat Linux, Unix Shell scripting, Python automation, and Java application performance troubleshooting.
• Operational familiarity with database platforms including Oracle and MS SQL, alongside exposure to enterprise messaging protocols such as IBM MQ, Connect Direct, or SFTP.
• Practical involvement in technical disaster recovery exercises and resiliency framework execution.
• Familiarity with IT service management processes and operational ticketing systems such as ServiceNow or BMC Helix following ITIL standards.

Please click on the apply button to apply online. For more information, please reach out to Naveen Vasudevan. (EA: 94C3609 / R1330844)