Production Support Engineer

Responsibilities

. Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.

. Prioritize defects and plan for production release based on defect criticality or align with the quarterly release

. Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.

. Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.

. Follow up on defect closure and meet defect closure KPI

. Share production defect support learning with QA team and development team to improve application quality and minimize future defects

. Perform annual Disaster Recovery (DR) exercise for supported applications

Skills/Requirement . Strong working experience with Java, Spring Boot and API (Microservices)

. Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks

. 5 or more years in troubleshooting and fixing issues across different technologies/platform

. Strong troubleshooting and problem-solving skills

. Experience with FIS OPF (Open Payment Framework) product is necessary

. Experience with payment domain and SWIFT message will be a big plus

. Experience tuning Kafka components for varying traffic and performance requirements

We regret to inform you that only shortlisted candidates will be contacted.

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