Production Support Analyst

Requirements:

Education:

• Bachelor's degree in computer science or related field.
• At least 6 years relevant experience preferably in a Finance Institution (Corporate or Retail Banking) IT in internet and mobile banking applications and API.

Essential:

You must be the experienced in Production Support or System Administrator (Linux, Unix, Oracle) and currently operating in a Level 2 or Level 3 role in a high availability / mission critical environment

You must have strong understanding of web application architectures and protocols and hands on troubleshooting java application performance issues including writing / debugging scripts, code, and database queries

You must have strong competency in automation skills (primarily using Unix Shell scripting or Python)

• You must have solid understanding of resiliency and redundancy designs and participated in Disaster Recovery excises task or activities (technical)

You must be well-versed with ITIL framework and methodology and hands on experience usage of ITSM tools like BMC Helix or ServiceNow (Incident, Problem, Change Management modules)

You must be efficient at managing tasks independently and under pressure and to adapt quickly, learns new skills with minimal supervision, and maintains strong attention to detail.

You must excel in team settings and communicates effectively across all organisational levels.

Technical Skills:

7+ years in Red Hat Linux, Shell Script, Java

7+ years in Oracle, MS SQL,

5+ years Connect Direct, IBM MQ

• 3+ years Host-to-Host File transfer (i.e. SFTP)