. Minimum 4 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.
. Strong team player. Flexible and being able to manage time effectively.
. Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
. Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
. Solid understanding of ITIL methodology.
- Support maintenance of OpenShift, container native applications and microservice design patterns.
- Two years of experience managing or supporting OpenShift or Kubernetes infrastructures.
- Experience with additional container, virtualization, or cloud technologies like Red Hat OpenShift Container Platform, Kubernetes, Docker, VMware vSphere, Amazon Web Services (AWS), etc.
- Ability to manage the container platform ecosystem.
- Assist in change review of container platform for new versions of OpenShift, Hotfixes, etc.
- Integrate multi-functional applications into container-based support services.
- Participate in a highly collaborative team environment, contributing to all phases of the development lifecycle.
- Troubleshoot software code issues and report findings.
- Review and provide feedback on project technical documentation.
- Assist in the troubleshooting of incidents, timely follow up with development team for fixes.
- Assist with trouble tickets with the ability to create, update, and close tickets, and track items to resolution (Remedy, Confluence, JIRA)
- Hands-On experience in writing / debugging scripts, code, database queries
Software Engineering & Change Management.
