Production Support Analyst (Mainframe, Cardlink)

. Experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve

. Experience in Mainframe tools such as Endevor, File-Aid, Control-M

. Experience in CARDLINK (Credit and Debit Card System)

. Manage support requests, incidents, issues, and tickets to deliver quality service for end-users.

. Provide procedural and technical support to various teams.

. Collaborate with internal and external stakeholders.

. Communicate effectively across various channels.

. Proactively identify and address potential issues to avoid outages.