Production Support Analyst
Innova Digital Solutions Pte Ltd- Posted 11 hours ago
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Job Description
Job description -
We are looking for an experienced Microsoft Dynamics CRM Production Support Specialist to join a leading banking client in Singapore. The ideal candidate will have strong expertise in Dynamics CRM application support, SQL databases, Unix/Linux environments, incident management, and automation, with proven experience supporting mission-critical banking applications.
Key Responsibilities
- Provide L2/L3 production support for Microsoft Dynamics CRM applications.
- Ensure application availability, incident, problem, and capacity management.
- Investigate, troubleshoot, and resolve application incidents and user issues within SLA.
- Manage major incident communications and coordinate with stakeholders.
- Perform root cause analysis and implement preventive solutions.
- Drive service improvements through automation and process optimization.
- Collaborate with development, infrastructure, and support teams to ensure seamless operations.
- Support DR/BCP activities and change management processes.
- Maintain knowledge repositories and technical documentation.
Required Skills & Experience
- 5+ years of Banking IT Production Support experience.
- Strong experience supporting Microsoft Dynamics CRM applications.
- Hands-on expertise in MS SQL Server, Oracle, Unix/Linux, and MQ.
- Experience with Control-M, SSIS packages, and batch job troubleshooting.
- Strong scripting and automation skills (Shell Scripting, Windows Batch, or similar).
- Experience writing and debugging SQL queries, scripts, and code.
- Knowledge of ITIL framework, incident management, and problem management.
- Experience in high-availability and mission-critical production environments.
- Familiarity with BMC, Control-M, Remedy, and monitoring tools.
Preferred Skills
- Banking or Financial Services domain experience.
- Strong analytical and troubleshooting capabilities.
- Excellent communication and stakeholder management skills.
- Ability to work independently in a fast-paced production support environment.
More Info
About Company
Volt is an award winning, global workforce solution provider, listed on the NYSE and a Fortune 1000 organisation. Volt propels businesses and careers forward with expert momentum. Volt’s 35,000 employees work across 85 offices worldwide to provide workforce management and talent acquisition solutions to businesses and job placement services. With 70 years of industry leadership and a growing global team of employment strategists, partnerships and proactive approach to business needs, Volt strive to maintain an innovative and highly relevant sector-based portfolio globally
