Production Support Analyst

Responsibilities

. As a Level 3 Production Support Developer need to Investigate production incidents for root cause fix defects raised in production environment and support development for CRs.

. Update Jira, Confluence with change details.

. Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.

. Diagnose problems raised by level 2 support / service recovery.

. Coordinate with testing team to ensure defects are addressed on priority.

. Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.

. Ensure code merged on regular basis to git.

. Take end-to-end ownership on production defect fixing until released to production.

. Guide and manage offshore team.

. Perform root cause analysis for major incidents

. Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results.

Requirements

Education:

. Bachelors Degree in Computer Science or related field.

. At least 8 years of JEE development experience

. 3 years of experience on L3 production support

Essential:

. Hands on technologist with immense interest in trying out new architectures, frameworks, programming languages or concepts.

. Experience in development of Microservices using Spring boot.

. Exposure to following:

. Apache Camel integration framework, Object Design and Modelling, DevOps (Git, Jenkins, Maven, Artifactory, Sonar cube, etc.), IntelliJ, Oracle, Maria DB,

. A professional with extensive knowledge and experience in using the Splunk platform to analyse data, create reports, and visualize information.

. Experience in developing with testing frameworks such as Junit, Mockito.

. Hands on experience on shell scripts and proficiency in using Linux/bash shell.

. Understanding of Continuous build and Integration methodologies.

. Experience in integrating and using wide variety of open-source technologies and cloud services.

. Go getter attitude in getting things done with minimal supervision.

. Able to work extended hours and over weekends to support Prod releases / investigation of Incidents.

. Respond and participate in major incident responses (24x7)

. Experience working in a L3/L2 preferable.

. Support SIT and UAT of code or configuration fixes.

. Identify and design improvements to the application (e.g. to reduce technical debt)

. Escalate and track appropriate problems for software vendors to provide permanent fixes.

. Experience working on TeamSite from OpenText and Adobe Enterprise Manager is a plus.

. Prepare and test deployment plan, and seek approval for deployment from change control forum

. Provide or contribute to reports on incidents, problems, service requests and application changes.

Key Domain/ Technical Skills

. SQL, Maria DB, Splunk, Junit, Mockito

. Red Hat Linux, Shell Script, Java, React JS,