Job Description

What You Will Do:

Serve as the subject matter expert for Cat AI Assistant capabilities, use cases, roadmap, and business applications across Cat Digital Ecosystem.
Lead go-to-market and adoption strategies for Cat AI Assistant across the APD region.
Partner with Digital Adoption teams, dealers, and customers to identify and prioritize high-value AI use cases and adoption opportunities.
Design and deliver demonstrations, onboarding, enablement, training, and change management programs that accelerate adoption and business value realization.
Drive internal AI adoption within Adoption Team through education, coaching, and best-practice sharing.
Gather customer and dealer feedback, monitor adoption metrics and business outcomes, and communicate field insights to influence product enhancements and future capabilities.
Collaborate with product owners andcross-functional stakeholders to align on product capabilities, launches, andadoption priorities.
Develop scalable playbooks, best practices, success stories, and communication materials to support regional deployment and capability building.

What You Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in business decisions and the ability to leverage that information in creating customer-centric solutions.
Products and Services: Knowledge of Caterpillar's digital ecosystem and the ability to understand how Cat AI Assistant capabilities integrate across Cat applications and workflows.
Technical Excellence: Knowledge of AI technologies and digital application methodologies and the ability to develop solutions to business challenges.
Decision Making and Critical Thinking: Knowledge of decision-making processes and analytical methodologies and the ability to evaluate information and recommend practical solutions.
Effective Communications: Knowledge of communication concepts, tools, and techniques and the ability to communicate effectively with diverse audiences.
Negotiating: Knowledge of negotiation concepts and techniques and the ability to achieve mutually beneficial outcomes.
Relationship Management: Knowledge of relationship management techniques and the ability to establish and maintain productive partnerships.
Value Selling: Knowledge ofvalue-selling principles and the ability to articulate business value and differentiated solutions based on customer needs.