Join a leading cybersecurity team committed to safeguarding critical business data and applications in both cloud and on-premise environments.
We're seeking a Product Support Engineer to strengthen our team, support our clients, and drive security innovation.
Responsibilities:
- Provide expert-level support (Level 2/3) for application security, collaborating with customers, partners, and internal teams.
- Troubleshoot complex technical issues, including performance bottlenecks, system crashes, and security vulnerabilities.
- Deliver training sessions and create educational content to enhance team knowledge.
- Manage customer escalations, offering effective solutions while adhering to service level agreements (SLAs).
- Analyze support trends and work with product teams to improve our security offerings.
- Mentor junior engineers and contribute to the knowledge base with guides and technical articles.
Requirements:
- Experienced in technical support, specializing in network security and operating systems (Linux/UNIX)
- Strong understanding of internet security, TCP/IP, HTTP, firewalls, and cloud
- ecosystems (AWS, Azure, GCP).
- Proficiency with tools like Wireshark, OpenSSL, and curl.
- Excellent communication and problem-solving skills.
- Ability to quickly grasp and apply new technologies and processes.
- Relevant certifications (CCNA, CISSP, AWS, etc.) will be advantageous, but not a must.
Other Information:
- Working Location: Suntec City
- Working Hours: Monday - Friday, 9am - 6pm
