Description
- Perm, West (Attractive Bonus, AWS and Benefits)
- Must haveLevel 2 IT support regional experience in MNCs or large SMEs, supporting at least 200+ users
- Holds a Cisco CCNA certification and is strong in network and server support.
- Strong communicator to converse with regional stakeholders.
To provide technical support to IT Administrators and users at the sites, providing expertise for server and client infrastructure, software, security, telecoms and the network.
Responsibilities
- Collaborate with IT Administrators and contractors to provide technical expertise across PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks. Ensure high levels of user service and satisfaction.
- Provide L1/L2 technical support to users and be able to resolve/troubleshoot software, hardware, and network problems.
- Perform root cause analysis and share knowledge globally to prevent rework.
- Lead and execute site and regional IT projects, including system upgrades, cloud implementations, network improvements, and app development.
- Support and innovate local systems and databases for processes like safety incident reporting, audits, and workflow management.
- Educate users on IT policies, influencing adherence when needed.
Skills and Qualifications
- Degree in related field and Cisco Associate certified (CCNA) or, with proven strong experience in network & server (Croda is using Azure cloud, Windows Server 2016, 2022 Microsoft 365: Active Directory).
- Minimum 7 years of technical IT Support (level 2) experience, including remote desktop/ remote user support for regional users, end-points, on-premise & cloud servers, networks.
- Experienced working in MNCs or large SMEs with over 200 users is a must.
- Good to have: Experience in Desktop support and applications support such as Power Automate, Power Apps, Intune and SharePoint design;
- Managed firewall set up and CCTV.
- Familiar with cyber security principles and best practices
- Certificates: Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals); ITIL v4 Foundations; Cisco CCNA
- Show interest in and be aware of latest trends in IT.
