Product Support Analyst, Compliance

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• Takes ownership to all production issues and outages within Compliance Management by

• tracking and monitor the issues progression until their completion

• provides timely issue escalation to team lead

• To provide responsive, efficient, effective and proactive business application support for the businesses you support

• be proactive and client focus cultivate raving fans attitude

• ensures clients requirements are met and user satisfaction through timely and quality delivery

• To establish and continue to build a collaborative working relationship with business users, development teams and IT partners

• seek to understand, then to be understood

• gain trust aim for win-win outcome

• To continuously maintain and adopt workflow and culture

• timely user request and incident logging

• proper incident management (such as issue/impact mails, escalation, thematic root cause analysis)

• follow any other service management requirement standards based on management direction

• ensure the quality of incident, problem and change records is of a high standard

• To facilitate, support, and furnish data for audit requirement timely

• To ensure you proactively review the production batches, and identify areas to improve the batch performance

• To be the support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity

Job Requirements:

• Minimum 1-2 year of L2 Production support in banking industry experience

• Knowledge of Anti Money Laundering (AML), Know Your Client (KYC) and end to end Business banking

• Hands-on Support experience on SQL, Oracle, Linux/Unix, Hadoop, Informatica, and Microsoft Technologies

• Knowledge of banking operations

• Willing to be on-call 24 x 7 support

• Be able to work in fast pace and quick learning environment

• Good communication and inter-personal skills

Preferred Requirements:

• Working experience in supporting Compliance related applications like Detica NetReveal, NICE Actimize, LexisNexis Solution, etc.

• ITIL knowledge and process