Product Strategy & Operations Manager, APAC

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.

Join us in shaping the future of hospitality!

About The Role

Canary is expanding across APAC and needs a hands-on Product Strategy & Operations Manager to adapt and scale our products for regional markets. This role blends strategy with execution to localize experiences, drive implementations, and ensure operational excellence with hotel partners from Southeast Asia to ANZ. You will be the bridge between APAC customers and global product, design, and engineering, turning market insights into roadmap impact. Success looks like accelerated adoption, smooth launches, and measurable regional business outcomes.

Responsibilities

• Develop and execute APAC-tailored product strategies informed by local regulations, customer behavior, and competitive dynamics.
• Lead regional implementations and onboarding, removing operational bottlenecks and ensuring quality launches.
• Drive localization efforts including translations, payments, and compliance.
• Partner with Sales, CS, and Marketing across APAC to capture feedback and align GTM with product.
• Represent APAC needs into the global roadmap and cross-functional planning.
• Define and track APAC-specific KPIs for adoption, retention, and ROI; analyze patterns to prioritize improvements.
• Build relationships with key hotel groups and regional tech partners, including PMS and payment providers.
• Monitor the competitive landscape and emerging tech in APAC hospitality to inform strategy.
  
  

Qualifications

• 4+ years in product management, strategy, or operations ideally in B2B SaaS or hospitality tech.
• Proven experience launching or scaling products across APAC markets.
• Strong operator with bias for action, excellent project management, and cross-functional collaboration.
• Data-driven decision maker with strong analytical skills.
• Fluent in English; proficiency in a major APAC language is preferred.
• Comfortable working across time zones with globally distributed teams; strong written communication and documentation.
• Familiarity with APAC payments, regulations, and localization best practices.
  
  

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.