Technical Product Management
- Collects process / production / competitor data at customer site
- Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
- Provides support for MMA model introduction (launching, demo, Semi shows)
- Conducts feasibility studies and sample bonding
- Engages in R&D projects during product definition / requirement engineering, In-house and customer testing
- Collaborate with R&D in defining new features and CIP requirements both software and hardware
- Participation in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)
- Carry out internal acceptance test of new features and CIP developed by R&D
- Builds-up technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
- Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)
Pre- & After Sales Support
- Conducts evaluations, benchmarks and demos
- Support Sales and CPMs during Pre-Sales activities
- Establishes good customer relationship on technical level with all key accounts assigned
- Provides Technical Info and Updates to CPMs and Sales
Technical Support, 3rd Level support
- Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Customer Support Asia (2nd level support)
Know How Transfer
- Troubleshoots and maintains demo equipment if necessary
- Conducts training on existing and future DA platforms to FSE's and customers
- Supports Documentation and Manual writing activities
Education
- Minimum 5 years of experience as a support engineer
- Experience within semiconductor backend Industry
- Diploma or degree in Mechanical- Electrical or Mechatronic Engineering
Work experience
- Minimum 3 years of experience in a complex technical environment, 2 years in Product Support environment with customer engagement
- Experience within semiconductor backend industry
- Comprehensive experience on Datacon 2200 platform
Expertise and methodology
- Good PC, MS-Office and Excel knowledge
