About The Team
As a Product Manager for Return and Refund, you will be developing a deep understanding of the eCommerce post-purchase flow. You will be involved in the development of innovative solutions to provide a seamless journey for our buyers and sellers, such as designing new after-sales solutions for our buyers, using advanced AI-driven product solutions to establish an efficient and fair judgment process, etc. Your work will directly impact the buyer & seller experience, as well as the operational costs and efficiency involved in the Return and Refund processes.
Job Description
- Understand business direction and goals, align priorities and requirements with business teams and local markets
- Identify user pain points, conduct competitor analysis and identify current gaps in the overall Return Refund experiences provided by the platform
- Drive product solutions and strategies to align with business direction, resolve user pain points and provide a more comprehensive and user-friendly Return & Refund experience to both buyers and sellers
- Continuously seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments
- Deep dive into operational workflows to understand the entire business ecosystems, develop effective tools or platforms to support local operations, especially on Return & Refund judging and policy setups
- Take ownership of the entire product development lifecycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact
- Explore advanced AI-based solutions in Return & Refund workflows and strategies
Requirements
- Bachelor's degree in any field, preferably in Artificial Intelligence, Computer Science, Business Analytics, Information Systems, Engineering or equivalent
- Minimum 1 year of experience in e-Commerce or product management will be advantageous
- Excellent problem-solving skills, critical thinking abilities and data-driven decision-making mindsets
- Good interpersonal skills and comfortable engaging stakeholders from both regional teams and local markets
- Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members
- Adaptable, open-minded, and thrives in a dynamic environment
- Frequent user of AI tools
