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Shopee

Product Manager - Return & Refund, Regional Operations

Shopee
Singapore
1-3 Years
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Job Description

Job Description:

  • Understand business direction and goals, align priorities and requirements with business teams and local markets
  • Identify user pain points, conduct competitor analysis and identify current gaps in the overall Return Refund experiences provided by the platform
  • Drive product solutions and strategies to align with business direction, resolve user pain points and provide a more comprehensive and user-friendly Return & Refund experience to both buyers and sellers
  • Continuously seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments
  • Deep dive into operational workflows to understand the entire business ecosystems, develop effective tools or platforms to support local operations, especially on Return & Refund judging and policy setups
  • Take ownership of the entire product development lifecycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact
  • Explore advanced AI-based solutions in Return & Refund workflows and strategies

Requirements:

  • Bachelor's degree in any field, preferably in Artificial Intelligence, Computer Science, Business Analytics, Information Systems, Engineering or equivalent
  • 1-3 years of experience in e-Commerce or product management will be advantageous
  • Excellent problem-solving skills, critical thinking abilities and data-driven decision-making mindsets
  • Good interpersonal skills and comfortable engaging stakeholders from both regional teams and local markets
  • Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members
  • Adaptable, open-minded, and thrives in a dynamic environment
  • Frequent user of AI tools

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
E-Commerce
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 149558369

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Last Updated: 22-06-2026 08:01:48 PM
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