Product Manager

The Opportunity: Building and Shipping Crusoe

KGI has launched Crusoe, a digital first trading platform that gives retail clients direct, self-directed access to futures. We are looking for a hands-on Product Manager who also runs day-to-day delivery.

You will turn the Crusoe roadmap into well-defined, well-tested features, and run the delivery that gets them built: managing vendors, running UAT and controlling change. Your goal is straightforward: ship the right features, on time, and make sure they work for clients.

The Role: What You will Do

. Backlog Owner: Prioritise the backlog within the roadmap, balancing client experience, regulatory obligations, vendor capacity and commercial impact.

. Client Insight: Use client interviews, support tickets, chatbot logs and funnel data to identify opportunities to improve the client experience and address points of friction.

. Product Definition: Write clear requirements, user stories and acceptance criteria. Own both the client-facing product (onboarding, funding, trading access, plans and support) and internal tools (admin portal, CRM, back-office and reporting).

. Delivery Driver: Drive day-to-day delivery with Crusoe's technology vendors, ensuring delivery against agreed scope, milestones and service levels. Manage actions, deadlines and dependencies through to completion.

. Vendor Sourcing: Identify and assess new technology vendors as Crusoe grows. Conduct market reviews, run RFPs, compare proposals, and perform due diligence on capability, cost, service levels, security and financial services experience, before making recommendations.

. UAT and Release: Plan and execute UAT and regression testing for every release, through to sign-off and go-live readiness.

. Change Control: Assess change requests against scope, cost, timeline and regulatory impact, and maintain change and decision logs. Monitor risks and escalate issues in a timely manner with recommended solutions.

. Measure What Ships: Define success metrics for every feature, track the product funnel, and identify opportunities to improve product performance and client outcomes.

. Cross-Functional Orchestrator: Coordinate Risk, Compliance, Finance, IT, Operations and Marketing teams to ensure every release meets MAS requirements and internal policies. Keep senior management informed through clear status updates and decision papers.

Who You Are

. Proactive and Adaptable: Demonstrates strong ownership, takes initiative, and is comfortable working in a dynamic environment where priorities may evolve.

. Strong Execution and Follow-Through: Able to manage multiple workstreams, track actions and dependencies, and drive issues to resolution within agreed timelines.

. Continuous Improver: Identifies opportunities to enhance processes, user experience and operational efficiency, and works with stakeholders to implement improvements.

. Financial Products Experience: Experience in financial products, ideally trading platforms, brokerage or payments, with a strong understanding of retail client needs across both customer-facing and internal products.

. Commercially Minded: Balances client experience, regulatory obligations and business objectives when evaluating product enhancements and priorities.

Requirements

. At least 5 years of experience across product management and delivery management, preferably within FinTech or Financial Services.

. Proven track record in selecting and managing technology vendors, including RFPs, due diligence, contract management, and delivery against agreed scope, milestones and service levels.

. Hands-on experience planning and executing structured UAT, regression testing and change management processes.

. Experience working within MAS-regulated environments or equivalent regulatory frameworks.

. Working knowledge of futures, derivatives or related financial products is an advantage.

. Strong written and verbal communication skills in English.

. Ability to communicate in Mandarin may be advantageous for engaging Mandarin-speaking clients, stakeholders, vendors or business partners where required.