Product Manager

Experience Required: 5–8 years

About the Role

The Product Manager for Partner Experience (PX) owns the product direction for partner-facing digital services, integration journeys, and operational workflows across various clientele projects. The role focuses on improving partner onboarding, reducing operational friction, enabling secure and scalable integrations, and ensuring that partner-facing products support business, governance, and service delivery outcomes.

Key Responsibilities

• Define the PX product vision, roadmap, priorities, and measurable partner outcomes.
• Translate partner needs, integration requirements, support issues, and business workflows into actionable user stories and backlog priorities.
• Prioritise features that improve partner onboarding, API adoption, workflow efficiency, SLA compliance, and integration success.
• Coordinate with technology vendors, consultants, contractors, suppliers, internal project teams, and cross-functional stakeholders to improve data flow, collaboration, governance alignment, and project lifecycle visibility.
• Track PX metrics such as onboarding time, partner satisfaction, integration completion rate, API usage, SLA adherence, incident trends, and support volume.
• Make product trade-offs that balance partner experience, operational feasibility, governance controls, and technical scalability.

Preferred Skills

• Strong product management experience in partner-facing platforms, B2B services, digital service delivery, or ecosystem products.
• Ability to translate partner journeys, operational workflows, integration needs, and business constraints into clear product priorities and user stories.
• Good understanding of API-enabled services, system integrations, data exchange, service reliability, and platform scalability considerations.
• Experience working with engineering, operations, security, compliance, legal, and business stakeholders to deliver governed digital services.
• Strong analytical skills, with the ability to define success metrics, interpret product data, track adoption, and use insights to prioritise improvements.
• Ability to balance partner experience, operational feasibility, policy requirements, and technical trade-offs in decision-making.
• Excellent communication and stakeholder management skills, including the ability to align multiple parties around roadmap priorities, risks, and delivery outcomes.
• Experience with agile delivery, backlog management, sprint planning, release coordination, and iterative product improvement.
• Familiarity with Built Environment digital delivery, common data environments, BIM-enabled workflows, construction collaboration, or digital handover processes is advantageous.