Overview
We're seeking a detail-oriented and results-driven Product Manager (PM) to lead the optimization and innovation of our Onboarding and Servicing capabilities. You'll work with other PMs on the entire onboarding and account servicing experience, ensuring our users feel empowered and supported throughout their trading journey.
Responsibilities
- Shape the product roadmap for Onboarding and Servicing with other PMs in the team.
- Continuously manage, prioritize and communicate Onboarding & Servicing backlog
- Optimize the onboarding process, making it intuitive and efficient for users
- Discover and deliver requirements end-to-end, including managing the global rollout and ensuring that any new features are integrated into our business processes and system landscape
- Ensure all onboarding and servicing functionalities comply with relevant regulations and KYC/AML requirements.
- Collaborate with cross-functional teams throughout the development lifecycle to deliver the product roadmap.
- Instrument and monitor key metrics and feedback to identify areas for improvement across the onboarding and servicing experience.
- Communicate effectively with stakeholders across departments, keeping everyone informed on your requirements backlog, initiatives and their impact on the business.
Requirements
- 3-5 years of product management experience in Trading Platform, with proven track record of launching Onboarding or Servicing capabilities for B2C products.
- Background in working on the domain of Onboarding clients in Financial Services industry.
- Worked with 3rd party solutions used in digital onboarding.
- Able to get insights from data (worked with Amplitude or equivalent, Databricks or equivalent).
- Experienced leading a few BAs / PMs not a requirement but strong advantage.
- Ability to manage and influence stakeholders to a most beneficial outcome for the company.
- Excellent communication and collaboration skills. Ability to work effectively with cross-functional teams (design, engineering, marketing, customer support).
Bonus points:
- Experience with customer relationship management (CRM) platforms.
- Owned conversion or growth metrics preferred
