Job Description

Job Responsibility

Set the product vision, roadmap and priorities in line with business and operational needs
Rank capabilities and enhancements by business value, operational need, risk and dependencies
Track product performance, user feedback and operational outcomes to drive continuous improvement
Work with business users and stakeholders to uncover needs, pain points and improvement opportunities
Turn business processes and needs into functional requirements, user stories and acceptance criteria
Evaluate Service Requests (SRs) and enhancement requests to make sure each solves the real underlying need
Support solution assessment, UAT and validation of delivered solutions
Deliver the product and its enhancements within the agreed scope, budget and timeline
Coordinate business, technology and vendor teams to manage risks, issues, dependencies and implementation
Report regularly to management on progress, operations, expenditure, risks and key decisions
Keep product documentation, decisions, approvals and change records up to date
Make sure the live product stays effective, reliable and easy to use
Partner with technical and support teams to investigate incidents and recurring issues, their business impact and root causes
Drive corrective and preventive actions to reduce repeat issues
Convert operational insights and user feedback into process improvements or product enhancements
Manage vendor engagements and contracts for implementation, maintenance, support and enhancements
Define and validate scope and deliverables for procurement, renewals, variations and other contract changes
Review vendor proposals, quotations and effort estimates against agreed requirements
Monitor vendor performance against contract terms, milestones and service levels, and address any gaps
Track contract utilisation and spend, working with procurement, finance and governance teams
Act as the main link between business users, operations, technology teams, vendors and corporate stakeholders
Facilitate decisions, resolve cross-functional issues and keep everyone aligned on priorities and delivery
Share product plans, changes, risks and outcomes with stakeholders and management

Job Requirements

Degree in Computer Science, Information Systems, Information Technology, Computer/Electronics Engineering, Business Information Systems or a related field
Background in product management, business analysis, IT project delivery and/or maintenance of SaaS and enterprise digital systems
Hands-on involvement in at least two full system or project development lifecycles, or in maintaining live systems (preferred)
Experience managing a digital product across its lifecycle: planning, implementation, Day 2 operations and enhancements
Experience running user workshops and gathering requirements, and writing clear functional requirements, user stories and acceptance criteria
Experience prioritising SRs, enhancements and backlogs, including supporting solution assessment, UAT and rollout
Experience working with technical teams on incident and root-cause analysis for live systems
Experience managing IT vendors and contracts, including scope, quotations, renewals, variations, service levels and performance
Experience managing scope, budget, schedule, risks, issues and dependencies, including governance and management reporting
Experience in Agile environments, with a good grasp of enterprise IT governance and digital service delivery
Strong analytical and problem-solving skills, able to see the big picture and dive into business, system and operational details when needed
Strong facilitation, communication and stakeholder management skills, with the ability to influence decisions across business, technical, vendor and management groups
Results-driven and focused on customer needs and sustainable product outcomes

Interested candidates are invited to apply via the Apply Now button.

We regret that only shortlisted candidates will be notified.

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Nexbridge Recruitment Pte Ltd
EA License No: 26C3616
EA Personnel: Ching Ning Xin
Registration No: R22108651