Product Lead

Job Title: Product Lead

Location: Singapore

Job Type: Full-time

Join a Fast-Growing Fintech Revolutionising Charitable and Religious Giving!

GivePlease is redefining the future of charitable and religious giving through innovative, cashless donation platforms. As a mission driven fintech, we transform how non-profits, religious institutions, charities, and government organisations raise funds by making the process seamless, secure, and digital first.

With operations in Singapore and Malaysia and rapid regional expansion, we are on a strong growth trajectory, building partnerships with leading faith-based organisations, charitable institutions, and payment platforms. Our advanced technology powers real time donation processing, automated fund disbursement, and seamless SaaS based giving solutions

Now is the perfect time to join GivePlease, an established and fast growing fintech that is making a tangible difference, backed by strong customers and visionary leadership. If you are looking for a career with purpose, impact, and meaningful professional growth, this is your opportunity.

Job Overview:

As a Product Lead, you will play a crucial role in supporting the Sales, Operations, and Partnerships team during the pre-sales process by understanding client expectations and requirements. Post sale, you will work closely with cross functional teams including Business Analysts, Project Managers, Sales, Marketing, and Client Support to translate business needs into clear, actionable outcomes.

You will oversee project progress, ensure smooth delivery, and provide after sales support as a primary point of contact for primary Islamic government organisations, mosques, charities including Social Service Agencies, and other NGO clients. Your role will include close liaison with these stakeholders to ensure our solutions meet their operational and fundraising needs. You will also manage a team of Product Specialists across the region.

This role reports to the Head of Product and Delivery. Your expertise will be key in ensuring our products meet high quality standards and consistently exceed client expectations.

Key Responsibilities:

Pre-Sales Support:

. Collaborate with the Sales and Partnerships team in local and overseas meetings to understand business requirements.
. Recommend suitable products and solutions to clients.

. Work with Business Analysts and Product Teams to estimate costs for non-standard requirements.

. Support Sales and Partnerships to finalize the sales process.

. Prepare proposals and documentation for Tender applications, Invitation to Quote (ITQ), or Request for Quotations (RFQ).

Project Management Support:

. Conduct project kick-off meetings to confirm client requirements and provide delivery timelines/milestones.

. Collaborate closely with Business Analysts and Prototype Designers to create mock-ups/wireframes.

. Review functional documents and designs to ensure alignment with client expectations.

. Perform quality checks and testing before product delivery.

. Conduct product training and User Acceptance Testing (UAT) for clients.

After-Sales Support:

. Collaborate with the Operations team to handle support tickets and ensure timely resolution of issues.

. Coordinate with internal teams to resolve bugs, defects, or feature requests.

. Manage enhancements or change requests, collaborating with Business Analysts and Project Managers to estimate costs and timelines.

Operations & Deployment:

. Plan and execute onsite product deployment across multiple locations.

. Ensure timely repair and hardware exchanges when required.

Product Management:

. Develop and maintain product guides, user manuals, and training materials (including video guides).

. Collaborate with cross-functional teams to enhance existing products or create new solutions.

. Ensure products meet industry standards and offer a user-friendly experience.

Marketing & Client Engagement:

. Coordinate with Sales and Partnerships team to send quarterly EDMs (Email Direct Marketing) to existing clients with product updates and new features.

. Assist in marketing campaigns, including social media content creation in collaboration with designers.

Requirements & Qualifications:

. Bachelor's degree or equivalent in Computer Science or IT

. Minimum of 8 years of experience in product development / management, sales support or Project Management

. Strong understanding of client engagement, pre-sales, and after-sales processes.

. Ability to translate business requirements into product specifications.

. Experience with wireframing, UAT, and functional documentation review.

. Strong analytical and problem-solving skills.

. Professional and tactful with strong interpersonal skills and a service-oriented mindset with the ability to build rapport and trust quickly across stakeholders.

. Ability to multitask and work in a fast-paced environment.

. Prior experience in software, IT solutions, deployment is a plus.

. Understanding of Islamic Giving and Charity Donation Landscape (preferred, but not essential)

. Proficiency in Malay will be an advantage due to the nature of stakeholder engagement.

. Able to travel for work on short notice.

Why Join Us

. Be a key player in a fast-growing, innovative company.

. Work on impactful projects that shape the future of our product offerings.

. Collaborate with diverse, cross-functional teams to drive success.

If you are a proactive, client-focused professional with a passion for Product Lead, we would love to hear from you!