Stay up-to-date on evolving industry trends, regulatory changes, and competitive dynamics in assigned markets.
Deeply understand customer needs, use cases, and pain points related to CPaaS products to better position our offerings.
Own the GTM strategy and execution, collaborating with teams in the field including Sales, Marketing, and other Specialists.
Commercial Strategy & Operations
Design and execute operational strategies aligned with product maturity and business goals, driving revenue growth, margin improvement, and overall business health through cross-functional collaboration.
Conduct market segmentation and user analysis to define target customer profiles; develop targeted engagement strategies to increase new customer acquisition and improve retention of existing clients.
Implement data-driven operational frameworks to track customer behavior, identify trends and opportunities, and generate actionable insights for the sales team to drive upsell and cross-sell initiatives.
Collaborate closely with regional sales teams and key accounts to design tailored solutions that address customer challenges and unlock business value.
Gather and analyze customer feedback to identify common pain points and unmet needs; collaborate with product teams to influence feature development and prioritize enhancements.
Document and scale best practices by developing standardized solution templates across industries and use cases.
Identify and onboard ISVs and other partners to co-develop vertical-specific solutions, enhancing product depth and expanding market reach in high-potential segments.
Job Requirements
Bachelor's degree in Computer Science or related majors preferred
Experience with CPaaS (Communication Platform as a Services), SMS, Messaging, OTT, and cloud-based communication technologies preferred; Experience working within a mobile operator or telecommunications company is acceptable as well;
Bilingual in English and Mandarin. Ability to speak additional languages is a plus;
Excellent communication and collaboration skills, team player, with the ability to work effectively with cross-functional teams;
