Product Director, Life Sciences & Healthcare (Digital Customer Solutions)

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Job Purpose

We aim to build an industry-leading Life Sciences & Healthcare (LSH) premium digital shipping and Clinical Trials orchestration platform.

This platform will connect our customers, internal DHL users and vendors through a specialized, end-to-end digital journey tailored to complex industry requirements. The product supports the DHL Group Strategy 2030 vision and will be developed as a globally collaborative platform with continuous enhancements.

Based in DHL Express Global Head Office, this role works closely with integrated customer solutions teams and cross-functional product teams to drive future development and refinement.

Work Location: Preferably Singapore, open to Cyberjaya (Malaysia) and Brussels.

How will you contribute to the success of DHL

• Lead product roadmap development and stakeholder alignment, ensuring clarity of business and customer requirements.
• Manage prioritization of digital platform enhancements in coordination with the LSH Enablement Steering Group.
• Continuously progress agile analysis and design phases with development teams.
• Integrate customer and stakeholder feedback into user stories for future feature development.
• Support business teams in refining user stories to achieve technical design readiness.
• Collaborate with teams to outline test case sets for upcoming testing cycles.
• Define appropriate support SLAs with development teams.
• Lead the full product testing lifecycle, including UAT planning and tester coordination.
• Oversee UAT test case creation, testing follow-up activities, and pilot-country rollout plans.
• Manage Hypercare activities and contribute to global reporting.
• Develop training materials, user documentation, and communications for global rollout.
• Support regional Product Managers and subject matter experts.
• Guide regional and country stakeholders to ensure collaborative program and project management with an agile-first mindset.
• Coordinate vendor teams to deliver MVPs and enhancements within scope, budget, quality, and governance standards.
• Facilitate day-to-day alignment and negotiate functional adjustments within sprint planning.
• Identify opportunities to accelerate go-to-market speed.
• Anticipate customer needs and incorporate them into roadmap reviews.
• Ensure Express LSH digital capabilities remain competitive.
• Facilitate POA creation, define business value, and prioritize delivery accordingly.
  
  

Do you have what it takes

• University degree or professional certification in Digital Transformation, Design Thinking, Business Administration, Computer Science, or a related field.
• Preferably 8 years of relevant experience, preferably in digital product management or a related field.
• Ideally 5 years of experience supporting or leading high-volume, integrated, or UI-based digital products.
• Strong analytical and technical skillset.
• Experience in the Life Sciences & Healthcare industry, express or specialized pharma logistics in areas of technology or operations is an advantage.
• Proven experience managing digital product platforms with diverse, customized customer needs.
• Experience delivering software solutions from concept through launch, including research, definition, UAT, rollout, and stabilization phases.
• Solid understanding of agile methodologies and release planning.
• Working knowledge of software engineering processes and product lifecycle management for large-scale platforms.
• Experience managing both business and technical aspects of mission-critical, customer-facing products.
• Understanding of product information architecture and digital usability is a plus.
• Exhibits proven leadership competencies in resilience and delivery, building trust, agility and determination in driving success and identify opportunities with a growth mindset
• Fluent in spoken and written English to effectively engage with global stakeholders.
  
  

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.


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