Job Description

1. Job Purpose

The Product & Sales Executive supports MAA's product-development and sales activities for assigned medical-device and healthcare-technology products. The role is designed for a fresh Employee: the employee will learn product/application fundamentals first, assist the Manager and technical team in customer-facing activities, and progressively take ownership of selected routine sales activities after competency sign-off.

2. Product Scope

The Employee may support MAA's current and future product portfolios as assigned by Management.The product list is intentionally not fixed and may be added, removed orreprioritised as MAA's business develops.

3. Principal Duties & Responsibilities

a. Product Learning & Documentation - approx. 30%

. Learn the specifications, basic configuration, applications, workflow and key limitations of assigned products.

. Assist in preparing and maintaining product presentations, datasheets, comparisontables, FAQs and basic technical/compliance documentation.

. Participate in internal product training and complete competency assessments or manager sign-off before conducting independent customer presentations.

. Support product selection by capturing customer requirements and checking them with the Manager or technical team.

b. Sales Activities & Lead Development - approx. 20%

. Support development of target-customer and project lists for assigned products.

. Conduct structured outbound prospecting and cold calls using approved scripts/messages and under Manager guidance.

. Record customer interest, requirements and next actions in CRM.

. Assist in arranging customer meetings, presentations and demonstrations.

c. Product Demonstration & Application Support - approx. 15%

. Prepare demo equipment, demo checklists and presentation materials.

. Shadowor assist the Manager/engineer during demonstrations and customer meetings.

. Progressively conduct basic product presentations or routine demonstrations after competency sign-off.

. Record customer questions and feedback and escalate technical issues rather than committing to unsupported answers.

d. Tender / Quotation / Commercial Support - approx. 15%

. Assist the Manager in checking relevant tenders and project opportunities.

. Support preparation of technical compliance information, supporting documents and quotation inputs.

. Assist in preparing quotations using approved pricing and templates.

. Follow up customer/tender status as instructed and escalate pricing, contractual or technical decisions to Management.

e. CRM, Reporting & OJT Compliance - approx. 20%

. Update meaningful customer activities and active opportunities in CRM within the required timeline.

. Maintain weekly activity and monthly pipeline reports.

. Maintain OJT/training logs, competency evidence and assigned project deliverables.

. Keep product, tender, quotation and customer documentation organised and accurate.

. Participate in regular coaching/review sessions with the assigned mentor or Manager.

4. Candidate Profile

. Relevant engineering and business qualification meeting eligibility requirements.

. Interest in medical devices, electronics, product applications and customer-facing work.

. Willingness to learn technical product information and communicate it clearly to customers.

. Comfortable with structured prospecting, follow-up, CRM reporting and customer-site visits.

. Good documentation discipline and willingness to receive coaching and progressively take on greater responsibility.

5. Sales/Product Behavioral Expectations

. Customer-orientedand comfortable interacting with customers, including hospital, clinic, distributor and business contacts.

. Willing and able to initiate conversations proactively rather than waiting passively for customers or the Manager to start every interaction.

. Able to communicate clearly, politely and confidently by telephone, email, online meeting and face-to-face discussion.

. Demonstrates professional customer-facing presence: punctual, neat, well-groomed and dressed appropriately for office, hospital, clinic and customer meetings.

. Shows ownership and follow-through: records agreed actions, follows up without repeated reminders and closes the loop with customers and internal teams.

. Comfortable with sales rejection and follow-up able to remain positive and persistent without becoming aggressive or pushy.

. Curious about products and applications, and willing to learn enough technical detail to explain value and basic product/application concepts accurately.

. Coachability is essential: accepts feedback, improves communication/presentation style and asks for guidance when outside the approved technical or commercial scope.