Roles and Responsibilities
- Provide first-line support for Government agencies queries, contracts, escalating complex issues to the procurement manager
- Assist the procurement manager in project coordination, including timeline management, stakeholder communication and addressing customer queries related to ongoing ICT tender projects
- Manage the life cycle of support tickets from creation to closure, ensuring timely resolution and appropriate escalation when required.
- Generate and analyse dashboard reports on key performance indicators, providing insights to management on trends and areas for improvement
- Compile, collate and cleanse reports from various sources (e.g. IT Service Management portal, GeBIZ, forms, spreadsheet, etc) to support informed decision-making and reconciliation of information
- Provide administrative support for assigned projects such as collating, validating and tracking information from suppliers
- Support the procurement manager in identifying potential value creation opportunities and process improvements within the ICT procurement operations
- Manage the annual system polls, respond to agencies queries, and analyse the returns submitted by Government agencies.
- Assist in the development and maintenance of procurement documentation, while staying updated on ICT industry trends and Government procurement regulations
- Other admin and support activities required from time to time.
