Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Knowledge of 3 or more processes on 1 or more technologies
Requirements
PhD/ Master/ Bachelor in Engineering studies
Resourceful and proactive mindset. Ability to diagnose and resolve complex technical issues efficiently.
Excellent verbal and written communication skills to interact with customers and colleagues
Ability to provide excellent customer service and build rapport with clients
Technical experiences in Applied Materials equipment will be highly preferred
Work Location
North/ East (You will be based at customer's site daily)
