Were on a mission to make financial services accessible and effortless for SMEs. As one of Singapores latest digital wholesale banks fully regulated by MAS, were committed to continuous innovation to bring about simpler, safer and more rewarding financial services. #bringingaboutwhatsnext
Job Scope
- Support Process Optimization: Utilize business process engineering methodologies in analyzing, redesigning, and optimizing key business processes across departments, including KYC, Payment Operations, Risk Management, and Reporting, etc
- Project Management: Collaborate with the Process Management Lead to support the planning, execution, and monitoring of transformation projects, ensuring alignment with organizational goals.
- Stakeholder Collaboration: Work closely with stakeholders to identify process gaps and support the Lead in initiating and managing improvement projects.
- Change Management: Contribute to the development and implementation of change management strategies to facilitate the adoption of new processes, technologies, and digital solutions.
- Automation and Digitization: Identify opportunities for automation and digitization within processes to improve operational efficiency, enhance customer experience, and drive cost savings.
- Process Documentation: Develop and maintain detailed process documentation to ensure clarity and consistency across teams.
- Cross-Functional Collaboration: Partner with IT, Product Development, and Engineering teams to implement process improvements and digital solutions.
- Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies in banking, finance, and digital transformation to support innovative solutions.
Requirements
- Bachelors degree in Finance, Information Technology, Business Administration, or a related field.
- Minimum of 3+ years of experience in process management, project management, or a related field, preferably within the banking or financial services industry.
- Strong understanding of business process engineering methodologies (e.g., Six Sigma, Lean, BPMN).
- Excellent analytical and problem-solving skills with the ability to identify process improvement opportunities and support data-driven decision-making.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Proficiency in process mapping tools and project management software
- Experience with automation tools and digital transformation initiatives is a plus.
- A proactive and detail-oriented mindset, with the ability to adapt to a fast-paced, dynamic environment.
- Certifications such as PMP, Six Sigma, Lean, or BPMN are advantageous but not mandatory.
